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What equipment do I need to be able to have a Video Contact?

What equipment do I need to be able to have a Video Contact?

You will need an email address or Skype account, and a computing device with a microphone and webcam. Devices include: tablets, smart phones, laptops, computers, iPhones, iPad and Notebooks.

How much is this going to cost me?

How much is this going to cost me?

There will be no running cost if you use Wi-Fi or wired connection. If you are using a mobile device running off a 3G  or 4G connection then the usage will come out of any data allowance you have. The ideal option is to use Wi-Fi or wired connection.

How much of my data allowance will it use?

How much of my data allowance will it use?

As an approximate guide, Skype says the following are examples of typical data usage. Skype-to-Skype calls: 50kbps or around 375KB for one minute of calling. Calls to mobile numbers or landlines: 6-20 kbps or around 150KB for one minute of calling. Video calls between two mobile phone devices: 500kbps. Video calls between a mobile phone and a computer: 600kbps. If you take these figures you are looking at approximately 3.75 MB for a video call between two devices for 1 minute. It is highly recommended that patients use a WiFi connection, however we appreciate that this isn’t always possible.

Will this replace my face to face care completely?

Will this replace my face to face care completely?

Not at all - in many cases a video call will be appropriate and convenient for you, however you can have a discussion with the clinician who will advise on the most appropriate option.

How will I connect with the clinician?

How will I connect with the clinician?

Give your Skype ID to the service you would like a video call back from and the clinician will call your Skype at the arranged time. Make sure you are signed into Skype at the arranged time.

Alternatively your clinician will send you an email invitation containing a clickable link which will connect you with the clinician via a software called Lync 2013. You may need to download some software and we advise that we have a trial with you the first time you have a video call consultation. This will set you up so that you can have video consultations with any of our services where appropriate.

Will I need to install anything on to my device?

Will I need to install anything on to my device?

If you are using Skype then NO.

If you are using Lync then YES – if it is a computer you will need to give the software permission to run the Lync program, it will not store anything on to your computer. If you are using a smart phone or tablet you will be prompted to download the Lync 2013 app which is free.

Is it my choice to have a video call?

Is it my choice to have a video call?

If offered a video contact; it is your choice whether to accept or not. If you request a video contact instead of a face to face visit the clinician will assess whether this is appropriate for the appointment.

Can I use this method every time I need to see someone?

Can I use this method every time I need to see someone?

Yes if it is appropriate for the consultation you require.

Is it secure?

Is it secure?

Yes the software is secure.

Do I need to be at home to do this?

Do I need to be at home to do this?

No you don’t need to be at home. As long as you are using a smart phone or have a tablet with you and have mobile data or connection to Wi-Fi that is sufficient, wherever you are.

Do I have to have my appointments this way?

Do I have to have my appointments this way?

No - it is your choice. You can discuss this with the service you are receiving treatment from to decide on the most suitable option for you.

If I have an urgent query about my health what should I do? - Is booking in a video call still the best course of action?

If I have an urgent query about my health what should I do? - Is booking in a video call still the best course of action?

If your call is related to a condition where you are being cared for by Locala and you have been given a number to call then do so - your clinician will advise you and a video call may take place. If you cannot make contact it is advisable to call 111 for advice.

My child needs an appointment - can I use a video call for this?

My child needs an appointment - can I use a video call for this?

Yes in some circumstances, however we advise that you speak to your health visitor who will discuss the best option with you.

Will having a video appointment mean I am giving up the opportunity for a face to face appointment instead if I am not happy or comfortable with the video appointment for any reason?

Will having a video appointment mean I am giving up the opportunity for a face to face appointment instead if I am not happy or comfortable with the video appointment for any reason?

Not at all. It is your choice and at your convenience.

Is there a set length of time for a video appointment? And will I be cut off if the appointment time runs out?

Is there a set length of time for a video appointment? And will I be cut off if the appointment time runs out?

Video appointment times will be for a set time just like face to face appointments, however the time is flexible.

Will this replace my face to face care completely?

Will this replace my face to face care completely?

Not at all - in many cases a video call will be appropriate and convenient for you, however you can have a discussion with the clinician who will advise on the most appropriate option.

Is there any chance that other people will hear my call?

Is there any chance that other people will hear my call?

If you are in a public place people may hear you, so make sure you are somewhere you feel comfortable. The clinician will be in a secure place where your information will be kept confidential.

What kind of things can I request a video call for?

What kind of things can I request a video call for?

If you need advice and want to show a health care professional anything you can do this with a video call.

 e.g. you can’t get to a baby clinic and your baby has a rash- the health visitor can view this for you via a video all and will be able to give you advice.

e.g. you have an appointment with Podiatry but you feel your foot has become worse and needs treatment sooner - the podiatrist can view this and advise you further. They may feel urgent action is required and be able to assist you.

e.g. you may be developing a pressure ulcer and want the District Nurse advice.

Who will I be speaking to?

Who will I be speaking to?


The clinician will identify themselves and make sure you are happy to participate in a video call.

Will they know anything about me? - i.e. will they have access to my records or history?

Will they know anything about me? - i.e. will they have access to my records or history?

If you are known to that service, then, they may have access to your clinical record. If you are not known to the service and as a result of the call, are referred into the clinical service, you can consent to the health care professional having access to your record. Your clinical record will only be shared with that clinical service and all data is secure. It is advisable to consent to sharing your record to the service you require, so they can identify any barriers that may affect any treatment you may need. E.g. With access to your clinical record the service will instantly know if you are allergic to any medication and know not to prescribe that to you.