Locala’s services work hard to get a wealth of feedback from service users, and to listen to, understand, and act on that feedback.
We actively encourage patients, carers and families to tell us what they think about their experiences of Locala’s services. Knowing and understanding what we are doing well and not so well, helps us improve in the future.
We capture feedback in many ways, you could be asked to complete a Friends & Family Questionnaire or a Patient Survey or you might meet one of our Engagement Team in a clinic or health centre. We try and get out and about within in the community to listen and learn and have a new Patient Forum where we invite people to join us and share their views and opinions on various topics.
You can also share your views online in the following ways:
Recent Friends & Family Feedback & Compliments
The whole process was excellent. Jane was outstanding - in her professionalism and her communication skills. she was highly empathetic and a good listener, and treated me as an individual
Exemplary service executed by absolute professionals. Thank you and well done. Please pass on these comments to staff involved.
The service I received was fantastic and gave me a new lease of life.
Staff were awesome, on time, accommodating and very professional. Could not have asked for a better service, great staff, sensible, proactive and top work!!
Kate and Becky have been a huge support to our family since type one diagnosis of our daughter. We cannot thank them enough. They are always helpful, supportive and approachable. They have made the earlier dark days when we thought life would not be any worse bearable. They are positive and inspire us to be positive and ensure our daughter has the best life despite having type 1. Both of them are extremely knowledgeable.