Compliments and Complaints

We are always striving to improve our services and to learn from compliments, concerns, complaints and other feedback from our patients and their families and carers. By getting in touch you are helping us to improve the services we provide to current and future patients in the communities we serve.

If you have a compliment, we will pass on your praise directly to the team concerned. A thank you to an individual, team or service can have a real impact on colleagues.

In the instances when you have told us something has gone wrong, we will investigate what’s happened and let you know what we find. We’ll make changes where this is needed and learn any lessons to improve care.

We understand some people feel uncomfortable about raising a complaint; however, we would welcome the opportunity to address any concerns you have and hopefully resolve them.

Our Customer Liaison Team is the team to contact and we have a number of ways you can get in touch. If you have any particular communication needs please do let us know. The team will also help with any general enquiries.

By telephone

Call 0303 003 4529 followed by option 2. The lines are open Monday to Friday 9am to 4pm (except Bank Holidays). We also have a 24 hour answering machine service so please don’t hesitate to leave a message and one of the team will contact you as soon as we can.

By email

You can email us at [email protected]

By post

Write to us at: Customer Liaison Team, Locala Health and Wellbeing, Freepost Plus RSTJ-EYJA-UCTB, Beckside Court, Bradford Road, Batley, WF17 5PW.

Contact Form

Alternatively fill in the 'Get In Touch' form below and send us a message straight away. If you have are wanting to contact a service for advice or help, please consider contacting the service directly, as this can often be quicker. In particular Sexual Health and Kirklees Health Visitors have a text messaging service available (ChatHealth). Contact details for services can be found on the website under the ‘Services’ tab or on the ‘Contact Us’ page.

BSL Video

Click here to watch a short film in British Sign Language (BSL) about our services and how you can get in touch and share your views.

Get in touch

Get in touch