Can I have a timed visit?
We can only provide timed visits to patients whose medication or condition requires treatment at a specific time of day.
Who do I call if I need to cancel or rearrange a visit?
If something happens and you won’t be available for your visit, please let the nurse when he/she next visits or call our Single Point of Contact number: 0300 304 5555. The lines are open 24 hours a day, 7 days a week.
Do you take any clinical waste with you?
Where appropriate this will be disposed of in your household bin. Patients will be supplied sharps bins if required.
How long will a visit last?
There is no minimum or maximum time – it depends on needs of patient.
Should I offer the nurse a cup of tea?
It’s not necessary to offer or provide refreshments, sometimes a glass of water is welcome.
How do I pass on my thanks to the team?
You can do this is a number of ways. You can complete an online form or speak to one of Customer Liaison Team. Click here for more information.
How do I make a complaint
You can make a complaint or share a concern by using an online form or calling our Customer Liaison Team. Click here for more information.
Get Involved with 
The teams at Locala are committed to our patients, and the wider community, being at the heart of all that we do. We want to hear what our patients and communities are saying, and involve you in how our community healthcare services are delivered. There are different ways you can get involved including:
Becoming a member - be better informed about Locala and our services, and receive invitations to complete surveys, attend events, be a mystery shopper, look at patient feedback and join in discussions - you can be involved as much, or as little, as you like.
Volunteering to work directly with our services - you can use your skills and experiences to support our services and benefit our patients.
Being a youth network member - for 11 to 19 year olds we have a new youth network with young people invited to consider the health, wellbeing and community issues that affect them.
Or simply visiting the Tell Us What You Think page to tell us what you think about the services you have used. We do listen and do make changes based on the feedback we get.
Get Involved
