We aim to provide everyone who comes into contact with our services the highest possible quality of health care. To do this we must keep records about you, your health and the care we have provided or plan to provide you.
We are committed to using records about you in a way which respects your rights and promotes your wellbeing. We work to keep your personal information secure and confidential. We undertake an annual assessment called Data Security and Protection Toolkit to demonstrate that this is so.
The colleagues who look after you use your records to:
For this reason we need the information we hold about you to be as accurate and up to date as possible. So please let us know if any of your personal details change.
We work to involve you in decisions about your care and provide you with clear, comprehensive information to support you to make choices about your care.
We also have a range of ways of listening to you and using your experiences to make sure we continue to provide the highest possible standards of patient care and experience.
Access to your clinical records is limited to clinical teams who are working with you. We are moving to use new technology as it becomes available if we believe it will enhance our ability to deliver better services, and responds to people's needs more quickly. We use electronic patient records to securely store clinical information which is only accessed by individuals directly involved in your care. More recently we began using Skype for Business (formerly Microsoft Lync) to conduct virtual consultations with clinicians where this is appropriate for both clinician and patient. You are still able to access a clinician in person should you prefer. We have also begun to use a company called DOCMAIL to deliver high quantity letters, e.g. appointments. The company fully complies with the Data Protection Act and General Data Protection Regulations. While these things are new, we rigorously ensure any systems we use conform to NHS information governance standards and that the appropriate level of encryption and security standards are met.
We may also need to use records about you to:
You may be receiving care from other people as well as the NHS (like social services). We may need to share some information about you so we can all work together for your benefit. We will only use or pass on information about you if you have agreed to us doing so and if others involved in your care have a genuine need for it. When we pass on any information we will ensure that it is kept confidential and secure.
We will not usually disclose information to your family or carer without your agreement. This will be discussed with you and, with your agreement, we will keep your relatives, friends or carers up to date with your care and treatment.
The General Data Protection Regulations provide you with a number of rights in relation to the information that we hold. You can read more about these rights in the Privacy Notice section.
If at any time you would like to know more about how we use your information you can speak to the person in charge of your care or contact:
Locala Community Partnerships C.I.C
1st Floor, Beckside Court
Tel: 030 3003 4529 (Option 1)
Email: [email protected]