Urgent Community Response (UCR)

Patient Stories

Locala’s Engagement Team work closely with services to get a wealth of feedback from service users, patients, carers and families. We want to listen to, understand, and act on feedback.

Click here to find out more about the ways we capture feedback and how you can share your views if you have used a Locala service.

Mohammed's Story

Mohammed and his family have recently benefitted from a referral to the Urgent Community Response Service. Click below to read about his and his mother's experience with the Urgent Community Response Service.

Richard's Story

Richard shared his experience with the Short Term Assessment Response Team.

Susan's Story

Susan spoke to Debbie from the Urgent Community Response team about her experience with the service.

UCR Feedback:

"Very impressed with speed of service - very fast and good input from UCR as soon as I got home."
"I would definitely have got my friend to take me to the hospital if you hadn't come out so quickly."
"Sophie has been a great support for me and my husband. Set up care and provided equipment very quickly. Sophie has kept in contact f0r regular updates and to check on us. Sophie has been such a great support to us both."
"You were amazing, mum accepted advise from the team more that she would from us. The equipment has been fantastic. I can’t believe how quickly you were able to respond. the care phone has increased both mum's and our confidence. She sees that you are supporting her ability to stay in her own home."

Urgent Community Response