Frequently Asked Questions

How do I get referred?

You may be referred by your GP, other health care professional, or self referral.

How long do I have to wait once I have been referred?

Once referred, you will be put on a waiting list. Patients who are newly referred to the service will be offered either an initial phone call or a clinical consultation, where we will assess your needs. If you have any questions about your care, please contact Locala’s Single Point of Contact on 030 0304 5555

What will happen at my first appointment?

Podiatrists will introduce themselves and confirm personal details such as name, address, date of birth and medical history.

You will have the opportunity to explain why you have requested assistance from the podiatry department.

You and the podiatrist will then work together to create a plan that will help you manage your problem.

How long will my appointment be?

Most of our appointments are allotted between 20 and 30 minutes apart from nail surgery.

Do I have to pay for parking?

Most clinics have a carpark that is free for patients, click here for more information on the clinics.

How do I cancel/change an appointment?

Contact SPOC 03003045555

What happens if I miss an appointment?

Contact SPOC 03003045555 and explain what happened. You may have been discharged for not attending and will need to be rereferred back in to the service.

Can I be seen at home?

Home visits are limited to patients who are housebound. This means that you are unable to leave your home on any regular basis, without the assistance of Healthcare or Social Care personnel using an ambulance or patient transport vehicle. If you can leave your home regularly to visit the doctor, hairdresser, or shops, either alone or with the assistance of a friend or relative, we will expect you to visit your local clinic.

Why can’t I be seen at my local clinic?

The more specialist services are not offered at all locations.

Do you treat children?

Yes, advice and treatment will be given as necessary. Children under the age of 16 must be accompanied by an adult.

I have diabetes; do I have to be seen?

If you have diabetes it is recommended that your feet are checked on an annual basis for risk factors. This is usually carried out by your practice nurse, who may bring to your attention any relevant diabetic complications.

I have diabetes; can I cut my own toe nails?

Yes, if you have no diabetic complications there is no reason why you cannot cut your own toenails. If necessary we are happy to show you how to do this safely.

If I am accepted for Podiatry treatment does this entitle me to indefinite care?

No, following assessment the Podiatrist will discuss your foot problems with you and agree a course of treatment.

I am over 65 and have paid my National Insurance, am I entitled to Podiatry treatment?

Like all NHS care, Podiatry is available to those assessed as having a need.

I want my toenails cutting. Do you provide a pedicure service or toe nail cutting service?

Whilst we see and advise patients, we will not routinely see those unable to cut their own toenails. Toe nail cutting is considered personal care; we can provide training for relatives/carers, alternatively, there are Podiatrists/Chiropodists in the private sector who will provide this service, look for a Podiatrist that is registered with the Health and Care Professions Council (HCPC).