How long will I have to wait to be seen in the ‘queue and wait’ clinic?
We cannot predict how busy a ‘queue and wait’ clinic will be and it depends on how many people attend the clinic that day. If you are attending a ‘queue and wait’ clinic please be prepared to wait to be seen.
Where can I access Emergency Contraception?
A Locala Sexual Health clinic.
An Enhanced Sexual Health Pharmacy (many open evenings and weekends).
Your GP (make sure to tell the receptionist why you are attending).
When we are closed call the NHS service on 111.
Who do I contact when you are closed?
If you require urgent care that cannot wait until we reopen please ring the NHS urgent care line on 111. Please be aware that this line can sometimes be very busy but your call will always be answered. The 111 line is free from landlines and mobile phones in the UK.
If you feel your problem is an life threatening emergency then you may wish to call 999.
Where can I get free condoms from?
If you attend any of our Locala Sexual Health clinics you can get free condoms and lube. Alternatively if you are aged 25 and under you can register for a C-Card to get access to free condoms and sexual health advice.
Will I have to pay for my treatment?
No, treatment you receive within our clinics is FREE.
Am I able to see a male or female Nurse/Doctor?
You may request to see either - but it depends on what staff are working on the day you attend if we are able to accommodate your request.
Will my parents find out I’ve been to clinic?
No, unless you want to tell them. We offer a confidential service to all our patients, however occasionally we do have to share information with other professionals if you tell us something that makes us suspect you or someone else are in significant danger.
Who will be able to see my records?
Your name, address and personal details will be held and treated as highly confidential information. Only our staff within our service can view your sexual health records.
Can someone attend clinic with me?
Yes, although routinely we see people by themselves. We need privacy to check some personal details. However occasionally we can then ask your relative or friend to join if this is what you would like.
I’ve had sex without using a condom, I don’t want to get pregnant, what shall I do?
The sooner you get Emergency Contraception the better.
Will I get tested for everything?
No, we routinely test for Chlamydia, Gonorrhoea, Syphilis and HIV. Certain infections can only be diagnosed at the time if they are visibly present such as genital warts or herpes.
Will I be able to have everything done in one appointment?
We try to accommodate your request, but depending on how busy clinic is on that day we may have to ask you to return.
Would I know if I have HIV?
No, a person could have this virus and be perfectly well for years, the only way to know for sure is to have an appropriately timed blood test.
I haven’t got my results yet, what do I do?
Results can take up to 3 weeks to come back (usually it is much quicker!). If it is longer than 3 weeks please call us on 030 3330 9950 (Kirklees) 030 3330 9981 (Bradford).
Can I just turn up or do I have to book an appointment?
We offer ‘queue and wait’ clinics daily across most of our sites. Alternatively if you would prefer to book an appointment please call the contact centre.