Compliments, Concerns and Comments
If you have a compliment, we will pass on your praise directly to the team concerned. A thank you to an individual, team or department can have a real impact on the staff.
In the instances when you have told us something has gone wrong, we will write to you within 3 working days and let you know we will be investigating your concerns. We will explain that an investigator may contact you and agree a way to resolve your concerns with you.
We understand some people feel uncomfortable about raising concerns; however, we would welcome the opportunity to address them with you and hopefully resolve them.
We are always striving to improve our services and to learn from complaints and comments. An outcome from you contacting us may help us make even more service improvements
If you wish to give us any feedback, please complete our online feedback form below.
You can email the Customer Liaison Team at: firstname.lastname@example.org
Or you can call the Customer Liaison Team who will be happy to discuss any feedback you have over the phone:
0303 003 4529
The line is open 10am - 1pm and 2pm - 4pm, Monday to Friday. (Excluding Bank Holidays)
Meet the team
Jane Kennedy - Customer Liaison Manager
Robert Bachelor - Customer Liaison Graduate
Sohail Ali - Customer Liaison Graduate
Friends and Family
For the Friends and Family survey, please click here.