Compliments, Concerns and Comments
Your feedback is vital in helping us improve our services and you can help by telling us when we do well and when we need to improve.
If you have a compliment, we will pass on your praise directly to the team concerned. A thank you to an individual, team or department can have a real impact on the staff.
In the instances when you have told us something has gone wrong,we will write to you within 3 working days and let you know we will be investigating your concerns. We will explain that an investigator may contact you and agree a way to resolve your concerns with you.
We understand some people feel uncomfortable about raising concerns; however, we would welcome the opportunity to address them with you and hopefully resolve them.
We are always striving to improve our services and to learn from complaints and comments. An outcome from you contacting us may help us make even more service improvements
How to tell us what you think
If you wish to give us any feedback, please complete our online feedback form.
You can email the Customer Liaison Team at: email@example.com
Or you can call the Customer Liaison Team who will be happy to discuss any feedback you have over the phone:
The line is open 10am-1pm and 2pm-4pm, Monday to Friday (there is an answerphone outside these hours).
You can also write to:
Freepost Plus RSCJ-LHSU-SEGH
Customer Liaison Team
Locala Community Partnerships CIC
First Floor, Beckside Court
The Independent Complaints Advocacy Service is a free service to help support patients and their carers wishing to pursue a complaint about their NHS treatment or care. To speak with an advocate phone 0808 802 3000.
If after completing our investigation we haven't been able to resolve your complaint to your satisfaction, you can ask the Health Service Ombudsman to review your complaint.
Tel: 0345 0154033