What we do
Community health care covers a wide range of services from health visitors to speech and language therapists, stop smoking support to district nursing as well as dental care, school nurses, foot care and physiotherapy. Our services are offered in health centres, surgeries, Holme Valley Memorial Hospital as well as in the home.
We are a community based organisation delivering the NHS services you need, when you need them and where you need them. Our aim is to provide high quality, value for money care and support closer to home. For some, this means being cared for at home, for others, it's the ability to book appointments online, or it could be attending group support sessions which run at times to suit people with a busy lifestyle. By becoming a Community Interest Company we now have the flexibility to tailor our services to meet the needs of the people in the area.
We also work closely with local GPs, Social Services, other local NHS organisations and the Local Authority to deliver a co-ordinated approach to care and support.
Led by our values we will:
- Understand the needs and wants of our community and deliver excellent quality and the best value care.
- Exceed expectation through superb customer service and innovation.
- Work with our partners to raise the bar of community services and be the first choice provider.
- Embrace new technologies with highly-trained, intergrated and motivated teams.
We will lead the way in providing community-focussed care and support. We will ask patients to describe their community healthcare services and hear them talk about care being delivered in homes and schools and health centres rather than just in hospitals. We will hear our staff talk about Locala being the employer of choice, and we will recruit based on behaviours as well as skills.
Our values are at the centre of everything we do. As an organisation, Locala Community Partnerships is built on the values of working together, respect and leadership.
10 Things you should know about Locala Community Partnerships CIC!
Providing great care is our priority
We are one of the best:
- 9 out of 10 of our patients would recommend Locala to their friends and family.*
- In 2013/14 we had one formal complaint for every 20,000 patient contacts…approximately.**
- In a recent survey 83% of our colleagues would recommend Locala’s services to their family and friends.
- CQC visits in 2013/14 gave us a clean bill of health.
We’re owned by our employees
- We are a Social Enterprise – a Community Interest Company (CIC) registered with Companies House and owned by our colleagues. Over 900 of them (85% of those eligible) have opted to have a £1 share. Nobody has more than one share – whether you’re a director or a healthcare assistant. Locala is the 14th largest employee owned business in the UK***
- ‘Following the founding principles and values of the NHS and social care’ is enshrined in our Articles of Association.
We can’t sell off the ‘family silver’
- Being a CIC means we are a special category of limited company. We have an asset lock, which means we can’t sell any asset for less than market value and then only to another Asset Locked Body (with the consent of the CIC Regulator) or for the benefit of the community.
- We have to report annually on our activities to the CIC regulator.
- Unlike some CICs we can’t pay dividends! It says so in our Articles of Association
- Any surpluses are retained in Locala – for future investment in local health services and the community.
Locala Homecare provides a unique opportunity
- Our subsidiary Locala Homecare provides us with a unique opportunity to offer the full spectrum of health, social and home care services to those in need.
We’re an ethical employer with a committed and motivated workforce
- We’ve recently achieved Investor’s In People (IIP) Silver Award – in the top 15% of UK organisations;
- A majority of our colleagues would recommend working for Locala; Over two thirds say there are frequent opportunities to show initiative in their role.
- We offer a wide range of additional employee benefits e.g. salary sacrifice lease car scheme, child care vouchers and flexible working arrangement and options.
- Our Locala Homecare colleagues are paid the living wage – this includes payment for their travel time, unlike many homecare providers.**** Our Locala colleagues are currently paid in line with NHS Agenda for Change pay rates.
- Our Homecare colleagues are offered the opportunity of a permanent part time contract after a successful probationary period – no zero hour contracts unless it’s what the colleague prefers.
Our members have a big say
- We have a Board and a Members’ Council. Members’ Council is made up of 10 shareholder members, 6 community members and 4 co-opted members. The latter are currently: a GP, a GP Practice manager and 2 local councillors – one from Huddersfield and one from North Kirklees.
- Our Members’ Council appoint the Chair and Non- Executive Directors.
We’re rooted in the Kirklees communities
- We’ve already provided financial support to 43 local community groups enabling them to help local people – through our Locala Community Fund.
- Almost three quarters of our colleagues live in Kirklees.
- We are a key member of the Kirklees Third Sector Leaders Group – we not only work closely with the Third Sector, we add real influence and capacity - as the biggest third sector employer in Kirklees.
We make a difference to the local economy and environment
- We spend over £2.5m in Kirklees each year.
- We actively support local schools – we mentored 10 students from St John Fisher School, Dewsbury last year, it’ll be 15 in 2015; and we’re a partner of Honley High School – a new co-operative trust.
- We’ve given 30 young locally based graduates paid work experience in the last 3 years – All have gone on to secure permanent roles in Locala; permanent roles elsewhere or have returned to pursue studies in their chosen field – all citing their work experience at Locala as key to their successful progress!
- We’ll soon have an independently certified environmental management system and we want to do more – we’ll soon be trialling use of an electric car and our digital technology presents a real opportunity to reduce carbon emissions!
We listen to the views of our patients and their carers
- We’re the only NHS related organisation in Yorkshire and the Humber who are members of the Institute of Customer Service – able to benchmark ourselves against John Lewis and M&S.
- We’ve invested in customer engagement. We’re an early implementer of the ‘Friends and Family’ survey in community health services and a national exemplar for how we engage with patients through the ‘Patient Opinion’ website.
- In the last 12 months we’ve made changes to how we deliver services in our Family Nurse Partnership, Podiatry and Continence services along with one of our Rehabilitation Units because of patient feedback – to name but a few!
We’re at the leading edge of using digital technology in community health services
- All our clinicians have access to and been have been trained to use mobile technology. This provides access to a range of important information, including the electronic care records, wherever they are working.
- We are rolling out the use of video contact with service users where it’s appropriate for the service user. An example of this is the new 5-8pm Health Visitor advice line, which augments the existing HV service. This provides more opportunities for parents to get advice when they need it.
- We’re helping clients of our Continence service increase their independence through a recently launched App.
………………Oh and we’re 3 years old!
* = using the ‘Friends and Family’ sample survey figures for the whole of 2013/14
** = we had almost 800,000 contacts with patients in 2013/14 – and 40 formal complaints.
*** = by number of employees. Using data from the Employee Ownership Association: http://employeeownership.co.uk/
**** see Unison news item from 29th October 2014: www.unison.org.uk/content/ConNewsArticle/5520