Community Matron

We are now taking referrals for Locala services. We are working hard to ensure the majority of our services will start to get back to normal from September, but some will take a little longer due to restrictions in response to COVID.  Once your referral has been received, it will be reviewed and a decision made about your possible treatment or care. You will then be contacted by the appropriate team with the relevant information.  At the moment this is taking longer than usual. We understand this has been difficult time for everyone and are grateful for your patience.

Referral Criteria

Long term condition - patients must meet the criteria below:

  • The patient has had an unplanned hospital admission due to a long term condition within the last 12 months
  • The patient is over 18 years old
  • The patient is taking four or more prescribed medications

OR

  • High Intensity User - patient has attended A&E dept / called 999 / attended GP Surgery more than 3 times in 1 months period and the referrer believes that the patient requires an holistic assessment of their heath needs.
  • Patient meets above description of high intensity user
  • Patient is over 18 years old

Community Matron

COVID-19
Referrers from acute settings should provide this information to best of their ability. Not doing so can slow the process down considerably.
COVID-19 status:
Patient details
If contact details are incorrectly input where mandatory the referral cannot be processed
Overseas visitor?
Patient has consented to information sharing?*
Optional attachment
Referrer details
If contact details are incorrectly input where mandatory the referral cannot be processed
Communication
Environment
Clinical Detail
If you do not receive an email acknowledgement your referral has not been submitted. Please check that all details are correct, mandatory fields completed and re-submit.