Locala’s Walk-In Centre is Good

The Walk-In Centre in Dewsbury has received a rating of “good” from the Care Quality Commission, just 6 months after the service had been given a rating of “requires improvement”. The inspectors said that the team had tackled, or are well on the way to resolving, all the issues that were raised in the previous inspection and that all areas of the inspection, including safe, and well-led, were now good.

Based in the Accident and Emergency Department at Dewsbury & District Hospital, the walk-in service provides fast and convenient access to local NHS services, information and treatment without needing an appointment.  The service is run by Batley- based Locala Community Partnerships CIC. 

Key findings of the inspection team included: 

  • A new system has been implemented to improve the approach to using locum staff.
  • The service has undertaken activity to improve quality.
  • Steps have been taken to reduce risks to patients by clarifying arrangements for the monitoring and management of equipment and the walk-in centre itself.
  • New guidance has been put in place for the treatment of children.

Locala Interim Chief Executive, Natalie McMillan, said: “We are delighted with the new Care Quality Commission rating for Locala’s Walk-In Centre. This is a significant demonstration of Locala’s commitment to improving the quality of patient care, and is a testament to the hard work and commitment of our colleagues. I’m extremely proud of Locala’s achievements over recent months, and of our colleagues for working tirelessly to continue improving services to deliver a high quality service to our communities.”

Locala is a not-for-profit social enterprise, which provides NHS community healthcare services to more than 400,000 people in Kirklees, Calderdale and Bradford.  

The majority of Locala’s care and support is provided at home and in clinics, schools and health centres by a large team of health visitors, district nurses, therapists and other dedicated health care professionals.