Services

Locala’s CQC Reports – Inspection Dated October 2016

Statement from Robert Flack, Chief Executive, Locala Community Partnerships

Locala prides itself on the high quality of care it provides to over 400,000 people across Kirklees, Calderdale and Bradford, and the safety of patients is our number one priority.

Because we provide such a broad range of community healthcare services we do not receive one overall score from the CQC. All services assessed prior to now have received either an Outstanding or Good rating. 

Today our four latest CQC reports, from an inspection carried out in October last year, have been published. Two of these reports have been rated Good. In addition, across all four of today’s reports we have been rated Good in the ‘Caring’ section, reflecting the commitment and hard work of our staff to provide a quality service to patients, their carers or families. 

Inspectors recognised that staff in all our teams are working hard to provide a quality service to patients and their carers or families, and saw examples of outstanding care, with staff showing compassion, kindness and respect at all times.

Unfortunately there were some areas where there were isolated instances resulting in a small number of patients not receiving the high standards of care we aspire to, and to which they have a right to expect. 

Obviously we take any issues with the delivery of our services extremely seriously and we had already begun to identify and address issues prior to the CQC inspection.

Since the inspection seven months ago further significant improvements have been made, which the CQC has acknowledged and they are pleased with the progress we have made.

Over the past year we have redesigned services, put better procedures and processes in place, made a number of key clinical appointments and improved our governance. 

We strengthened our clinical supervision at Board level by separating the Director of Quality and Director of Operations roles. This is having a positive impact on how our services are run locally.

We are continuing to work with the CQC, CCGs and our partners across the NHS to instigate and embed further improvements across services and are keen for the CQC to return in order to demonstrate the improvements we’ve made.

All of Locala's CQC reports can be viewed here: www.cqc.org.uk/provider/1-256729774