How we perform

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Monthly/Quarterly Updates

Care Closer to Home

Single Point of Contact

Single Point of Contact

Single Point of Contact is a telephone service where clinicians and administrative colleagues take your calls and make sure that you receive the right response quickly. There is one telephone number for: new appointments, changing appointments and asking questions about your care.

Maximising Independence

Maximising Independence

Maximising Independence is the term given by Locala to describe how we can ‘help people feel confident and in control of their own health and wellbeing, so they are able to live as independently as possible’. We are currently delivering a comprehensive training programme to all Locala colleagues to support how we embed this approach in clinical practice.

Goal Orientated Management Plans

Goal Orientated Management Plans

The key purpose of a Goal Orientated Management Plan is to ensure that patients are appropriately supported when they are at home. This is achieved by including high quality information and educational material about their condition and its management as well as written advice of early recognition of exacerbations and a named contact.

Seen at the right time

18 week waiting time - access

18 week waiting time - access

What is an 18 week waiting time?

If a GP, dentist, optician or other clinician refers you for hospital treatment, the 18 week wait clock starts when you book your first appointment, or when your referral letter is received by the hospital. In other words, measurement of the time you wait starts from this point. The 18 week clock will be completed once you have had your first treatment. 

To find out more about 18 weeks click here

Walk In Centre - 4 Hour Maximum wait to be seen

Walk In Centre - 4 Hour Maximum wait to be seen

A four-hour target in emergency departments was introduced by the Department of Health for National Health Service acute hospitals in England. Setting a target that, by 2004, at least 98% of patients attending an A&E department must be seen, treated, admitted or discharged in under four hours. The Locala Walk in Centre based at Dewsbury Hospital delivers it service to the same National Standard.

Adult Services

Intermediate Care Bed Days

Intermediate Care Bed Days

Intermediate care beds are used to support patients that are medically fit to leave hospital but may require further rehabilitation to improve their mobility and daily functions prior to returning home. The beds are also used to support patients that are no longer able to manage in their own home. This is usually for a short period of time whilst the patient's condition improves, or until they are able to manage by their self.

Patient Experience

Friends and Family

Friends and Family

At Locala we love to gain feedback from our customers.  We have recently introduced a new way of collecting data - it's called the Friends and Family test. The test consists of 3 questions asking a patient if they would recommend us to their friends and family.  You can view the questions at: https://www.smartsurvey.co.uk/s/yourviews 

Childrens Services

Immunisations

Immunisations

“The two public health interventions that have had the greatest impact on the world’s health are clean water and vaccines.” – World Health Organization. Immunisation is a way of protecting against serious diseases. Once we have been immunised, our bodies are better able to fight these diseases if we come into contact with them. Locala has achieved the highest Immunisation rate for children aged 12 months, 24 months and 5 years against the average for England and West Yorkshire.