If you have a compliment, we will pass on your praise directly to the team concerned. A thank you to an individual, team or service can have a real impact on colleagues.
In the instances when you have told us something has gone wrong, we will write to you within 2 working days and let you know we will be investigating your complaint. We will explain that an investigator may contact you and agree a way to resolve your complaint with you.
We understand some people feel uncomfortable about raising a complaint; however, we would welcome the opportunity to address them with you and hopefully resolve them.
We are always striving to improve our services and to learn from compliments, complaints, concerns and comments. An outcome from you contacting us may help us make even more service improvements
For the Friends and Family survey, please click here.
If you wish to provide a Complaint, Concern, Comment or Compliment, an online Feedback Form is available below.
You can email the Customer Liaison Team at: [email protected]
Or you can call the Customer Liaison Team who will be happy to discuss any feedback you have over the phone:
0303 003 4529 followed by 'Option 2'
The lines are open Monday - Friday 9am to 4pm (Excluding Bank Holidays).
We also have a 24 hour answering machine service, please don't hesitate to leave a message, one of the team will contact you as soon as possible.
Our listening to you leaflet can be downloaded here.
You can also write to:
Customer Liaison Team
Locala Community Partnerships CIC
Freepost Plus RSTJ-EYJA-UCTB
First Floor, Beckside Court