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I think it is fantastic that the Members' Council is built up of colleagues and members of the community all working together to help shape Locala's future for the benefit of the community. Being part of the Members' Council is a great opportunity to learn more about the organisation as a whole and work with key influencers from other business units to bring out the best within Locala. Coming from a customer service background, I hope to bring an understanding of patient and colleague customer care experiences. I enjoy looking at patient journeys and understanding what our successes are but also identifying areas which can be improved. I aim to bring a calm and dedicated approach to any project work which may stem from the Members' Council. I enjoy communicating and interacting with colleagues and patients, I aim to be respectful when listening to other opinions and like to share ideas with colleagues to reach objectives.