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You SaidWe Did

Breastfeeding Peer Supporter

We need to record those mums who we know breastfeed, even if they don't breastfeed within the Baby Bistro session.


Weekly recording sheets changed to split the 'Breastfeeding' column into two, to now record the figures as suggested.

Breastfeeding Peer Supporter

Would it be possible for us to nominate fellow volunteers at the annual awards nights for the Volunteers Award?


Volunteers now invited to nominate either fellow volunteers and/or Locala colleagues at annual awards night.

Maple Ward - Befriender

My first shift would have been better if I'd have been partnered up with someone to shadow.


All new starters are now partnered up with an existing volunteer for their first shift.

Breastfeeding Peer Supporter

It would be good to know where mums have heard about Baby Bistro and record this somewhere.


Contact sheets re-designed to include the question "How did you hear about Baby Bistro?" and rolled out for use across all sites.

Cleckheaton - Patient Helper/Supporter

If I could be given a clipboard, patients are more likely to realise I'm here to help and it means I can safely carry all my paperwork about.


Volunteer clipboards now in use across all three sites, with notices on the back to make it clear to patients that the volunteer is there to help.

Breastfeeding Peer Supporter

Our current t-shirts are quite uncomfortable around the collar - when they get re-designed could we have a different collar?


New t-shirts (with updated logo and wording) changed from a round-neck to polo-shirt collar.

Walk in Centre - Patient Helper/Supporter

Could we have a way of privately messaging the whole team to communicate who is doing what on the new health promotion campaign noticeboard in the waiting room.


WhatsApp introduced for the team of volunteers to use on their smart phones to privately message each other.