Everyone working for Locala strives to provide the highest standards of safety and quality for patients. We are accountable for continuously improving the quality of our services and for safeguarding high standards of care.
We monitor our performance continuously and regularly speak to patients and members of the public about what we do well, and what we could do better. It is very important to us to get it right for patients first time.
Who regulates us now we are a Community Interest Company?
We are registered with the Care Quality Commission (CQC) with no conditions attached to our registration. For more information on how the CQC regulate us, you can visit their website at www.cqc.org.uk.
Investors in People in January 2010
Royal Society for Prevention of Accidents Silver Award in 2010
RoSPA Silver Award winners have achieved a high level of performance underpinned by good management systems which are delivering consistent improvement and are working towards the level of excellence required for a Gold Award.
Patient Environment Action Team (PEAT) programme assessment which is carried out annually in all hospitals and inpatient units with 10 or more beds.
Ratings of excellent, good, acceptable, poor and unacceptable are given following inspection of a range of patient services and environment and are awarded in three areas:
- Privacy and dignity - (the segregation of men and women in sleeping areas and toilets/bathrooms).
- Environment - (cleanliness, decoration, linen, furniture and state of repair);
- Food - (quality of food and its nutritional value);
The assessment teams consist of NHS staff, including nurses, matrons, doctors, catering and domestic service managers, as well as groups of patients, their representatives and members of the public.
Locala were awarded:
Good for privacy and dignity
Excellent for environment
Excellent for food.