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Everyone working for Locala strives to provide the highest standards of safety and quality for patients. We are accountable for continuously improving the quality of our services and for safeguarding high standards of care.

We monitor our performance continuously and regularly speak to patients and members of the public about what we do well, and what we could do better. It is very important to us to get it right for patients first time.

Who regulates us now we are a Community Interest Company?

We are registered with the Care Quality Commission (CQC) with no conditions attached to our registration. For more information on how the CQC regulate us, you can visit their website at www.cqc.org.uk.

The latest CQC inspection reports can be foundhere.

From 1st April 2014, all providers of health care services for the purposes of the NHS need an NHS provider license. We have been licensed without any conditions. Our Monitor License for 2014 can be foundhere.

For more information on how Monitor License us, you can visit their website atwww.monitor-nhsft.gov.uk.

Locala's Awards

Investors in People

Royal Society for Prevention of Accidents Silver Award (RoSPA) in 2010

RoSPA Silver Award winners have achieved a high level of performance underpinned by good management systems which are delivering consistent improvement and are working towards the level of excellence required for a Gold Award.

Patient Led Assessment of the Care Environment (PLACE)

From April 2013, NHS England has recommended that all hospitals undertake an annual assessment of their care environments using a format called PLACE (Patient Led Assessment of the Care Environment). The PLACE assessment, which looks at the building and non-clinical services, is a snapshot of how the hospital is seen by those using it, and helps us to think how we can improve it. Currently the assessment is only required to be undertaken in hospital buildings. However, Locala is considering how we can use elements of the assessment process in all our patient areas.

The PLACE process is patient-led and the team is required to consist of at least 2 patient assessors plus one staff assessor. The team agrees a score for a number of things including cleanliness, d├ęcor, the quality and taste of the food, and how the privacy and dignity of patients is provided for but they are not asked to make any judgements about how well the clinical staff are doing their job, although if they see something that causes them concern, they will draw attention to it. Patient assessors are always accompanied by a staff assessor whilst in patient areas. The patient assessors have the opportunity for a private discussion at the end of the assessment visit. Following the assessment, the organisation sends the results to the Health and Social Care Information Centre (HSCIC), and our results are compared to the national averages.

Locala undertook an assessment at Holme Valley Memorial Hospital on 5 July 2014. The comparison of our scores with the national averages is attached here.

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